Return Policy

All sales on BidBolt are final. However, we understand that occasionally items may be significantly misrepresented. Eligible items may be returned within 48 hours of pickup by filing a return request through our website. All returned items must be in original packaging with BidBolt labeling still intact. Please read this policy carefully before placing bids.

We treat violations of our Terms and Conditions very seriously. Users who violate these terms are not eligible for refunds, even if their requests are made within the designated refund period.

Return Window

Eligible items may be returned within 48 hours of the original pickup date by filing a return request through our website. If you purchased BidBolt Assurance for the item during bidding, you receive a full 72 hours from pickup to initiate a return.

All items must be returned to our warehouse in original packaging with BidBolt labeling still intact.

Requests submitted after the applicable return window will not be considered.

Refund Eligibility

To be eligible for a refund, ALL of the following criteria must be met:

• Timeframe: The refund request must be submitted within the applicable return window (48 hours, or 72 hours with BidBolt Assurance) of the original pickup date.
• Material Misrepresentation: The item must have been materially misrepresented in the listing. Examples include:
  • An item listed as "Functional" that does not function as the manufacturer intended
  • An item listed as "New" that is clearly used or shows signs of prior use
  • An item listed as "No damage" that has visible damage not disclosed in the listing
  • A significant discrepancy between the item received and the item pictured (wrong product)
• Original Condition: The item must be returned to the warehouse in the same condition as picked up, with all original packaging, materials, accessories, and hardware included. BidBolt labeling must still be intact.
• No User Damage: The item must not have been damaged, altered, or used by you after pickup.

What Is NOT Eligible for Refund

• Items listed as "Untested," "As-Is," or "Used" that have defects consistent with their condition description
• Pallet lots or bulk purchases
• Items where the buyer simply changed their mind or no longer wants the product
• Items damaged during loading, transport, or after leaving our facility (see our Loading Liability Terms)
• Items where the defect was visible in listing photos or described in the listing
• Cosmetic imperfections on items not explicitly described as "New" or "Like New"
• Missing minor accessories or components unless specifically listed as included

Refund Request Process

To request a refund:

1. Log in to your BidBolt account and navigate to your orders
2. Find the order containing the item you wish to return and click "Request Return" on the eligible item
3. Select the reason for your return and provide a clear description of the issue
4. Review and acknowledge the return policy terms
5. Submit your return request — our team will review it and notify you of the decision
6. If approved, bring the item back to our pickup location during scheduled pickup hours for inspection

Refund Approval

All refund decisions are at BidBolt's sole discretion. Our management and inspection team will review each request based on:

• The original listing description and photos
• The condition of the item upon return
• Whether the issue constitutes a material misrepresentation
• Your account history and compliance with our Terms

We reserve the right to deny refunds that do not meet our eligibility criteria or appear to be fraudulent.

Refund Processing

• Approved refunds will be credited to your original payment method
• Card refunds typically appear on your statement within 3-10 business days after approval
• The Buyer's Premium is generally non-refundable unless the refund is due to a material BidBolt error
• Partial refunds may be offered at our discretion for items that are partially functional or have minor undisclosed defects

Late or Missing Refunds

If you haven't received an approved refund within 10 business days:

1. First, recheck your bank account or card statement
2. Contact your credit card company or bank—refunds can take time to post
3. If you've done both and still haven't received your refund, contact us at [email protected]

Changes to This Policy

We reserve the right to modify this Return Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. The version in effect at the time of your purchase applies to that transaction.

Contact Us

If you have questions about this Return Policy:

• AI Support: BidBolt AI Support Assistant
• Support Ticket: Submit a Support Ticket
• Email: [email protected]